THE CRUVZ.IN PRODUCT RETURNS PROCESS EXPLAINED
This handy reference guide helps you understand how the Cruvz.in product returns process works:
HERE IS HOW THE CRUVZ.IN PRODUCT RETURNS PROCESS WORKS:
• Log in to Cruvz.in and go to your Orders tab. Tap or click on Return to create a request.
• Select your applicable reason of return — based on which the option of exchange, where applicable, will appear. Three options will be available:
• Exchange: Your order will be exchanged for a new identical product of a different size or color
• Replace: The product in your order will be replaced with an identical product in case it is damaged (broken or spoiled) or defective (has a functional problem that causes it not to work).
• Refund: If the product of your choice is unavailable in your preferred size or color or model, or if it is out of stock, you may decide that you want your money back. In this scenario, you may choose Refund to have your money returned to you (See Step 6)
• Depending on the kind of product you wish to return, your return request may have to undergo a verification process
• Following verification, you will be required to confirm your decision based on the category of product ordered.
• Keep ready all the requisite items necessary for a smooth returns process — including invoice, original packaging, price tags, freebies, accessories, etc.
• Pickup and Delivery of your order will be scheduled hand-in-hand in case of exchanges and replacements
• Refund will be initiated and processed if applicable
• Your request will be fulfilled according to Cruvz.in returns/replacement guarantee
HOW LONG DOES THE CRUVZ.IN PRODUCT RETURNS PROCESS TAKE?
As soon as you fill out the Returns form online, you will receive an email at your registered email address and an SMS on your registered mobile phone number. You can also track the process by visiting the My Account page on your laptop or smartphone by clicking on My Orders. If you’re going in for an exchange, your replacement product will be delivered to you at the same time as the pick-up in most cases
You may request for a replacement within 10 days of delivery for all electronics (Large appliances, mobile phones, laptops etc.) and a few verticals in Lifestyle.
• 7 days
PRODUCT RETURNS – COMMON SCENARIOS
When is your order eligible for product returns, exchange, replacement or refund?
Explore some of the scenarios to gain a better understanding so that you make an informed choice and experience peace of mind when you shop on Cruvz.in.
• When your order is damaged, defective or tampered
First, check if there is any damage to the product that you ordered. Sometimes, the package may appear to be damaged due to shipping and handling but the product inside the packaging may be in good condition. However, if you notice that your package has been tampered with or the product is not sealed properly in its box, you can reject the order on the spot. If you notice this after you accept the package, you may opt to raise a Return request. Click on the Orders tab in the Cruvz.in mobile app or desktop site to find the Return option. Opt for this and follow the next steps of the process. The Cruvz.in product returns team will take over from here.
Depending on the category of product ordered, you may opt for a Replacement or Refund.
• Unexpected fit, color or style
Ordered a pair of running shoes and discovered that they don’t fit you? Don’t worry. Log into your Cruvz.in account, go to My Orders tab, click on Return, choose the reason as size fit issue and select the Exchange option. Exchanges are an option when the size does not fit you OR you do not like the color of the product.
• You ordered one thing, but got something else
So, you ordered a Captain America mobile cover for your Moto G, but when the package arrived you got a gold iPhone cover. While this is not a common occurrence, such scenarios should be immediately alerted for Returns.
Once notified for return, our delivery personnel will collect the product delivered to you and provide you with a replacement of the exact product that you ordered. Remember to read the return policy on the page where your product is described.
All returns are covered by the Cruvz.in replacement guarantee.
• If you want a refund
If you are unsatisfied with your replacement, or if the specific product or model that you want is out of stock, our customer support team may advise you to opt for a refund.
Choose the Request Return option after filling out the details from your My Orders page. Your refund will be processed after approval. Once your refund has been approved, your money will be credited back to you in one of three ways:
• As an IMPS transfer if you have paid via cash-on-delivery
• As a refund via the same source that you used to pay for the order (called Back to Source). For example, this means that if you paid via your HDFC Debit card, your refund will be credited to the same account.
• Via IMPS into a bank account specified by you while creating the return, if you choose to get refund into a bank account instead of taking refund Back to Source. (Available for Debit Card and Netbanking forward payments).
• A product bought from Cruvz.in is not functional during its warranty period
The Cruvz.in replacement guarantee stands applicable during the specified period, depending on the seller’s return policy and the product category. It is important to first check the Replacement Guarantee period on the product page and then ask for a ‘Return’.
If, for some reason, you discovered that the product you ordered has some malfunction or is not working past this guarantee period, get in touch with the authorized service center of the brand in your city, just as you would with any product that you might purchase at an offline retailer.
We hope that reading this article has made you feel more at ease about product returns on Cruvz.in. If you have further queries, we encourage you to carefully read the complete FAQ on Cruvz.in product returns and exchanges.
